CONTACT CENTER SOLUTIONS
TRUSTED TELECOMMUNICATION PARTNER SINCE 2005
A reliable phone system is integral to any business' operations no matter what your size. Having the right system in place ensures you can effectively manage your calls and communication flow at all hours of the day and night. Whether it's diverting to voicemail, voice to email, setting up conference calls, call accounting, call recording, virtual receptionist, music on hold, mobility or having simple call forwarding features, Datazone Systems can customise a solution to meet all your business needs today, and as you grow into the future.
When you choose Datazone Systems as your Telecommunication partner, you're taking control of your future and empowering your organization with expert team of telecom services, Contact Center Solutions, Call Center Solutions, Wireless Telephone Systems, Unified Communications, VoIP Security and more.
Datazone Systems has been providing professional Contact Center Solutions for businesses in and around Dubai, Sharjah, Abu Dhabi, Ras al-Khaimah, Ajman, Fujairah, Umm al-Quwain since 2005. We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses. Time and experience has helped us develop best practices and work flow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.
Contact Center Solutions in Dubai
Looking to delight customers while reducing cost and complexity? Our complete contact center solutions and technology to help companies create better customer service experiences and more engaged call center agents.
Each time a customer reaches out to your contact center, your response can create either a customer for life or a new customer for your competitor. To transform interactions into customer engagement, you need the right people in the right place, empowered with the right tools and information. And you need the analytics, automation and agility to continuously share intelligence with your organization to improve and stay aligned with your customer's expectations.
Explore our innovative call center solutions:
- Cloud Customer Engagement Platform: Elevate the customer experience and your bottom line. We offer the most complete cloud platform for contact center interactions plus self-service and workforce management solutions.
- Call Center Software: Powerful tools create better customer relationships. Smooth interactions across inbound and outbound voice, email, SMS, chat and social interactions driven by customer profiles and preferences.
- Self-service/IVR/Chatbots: Help your customers help themselves to great service. Use modern IVR and digital self-service options like chatbots to provide a wide range of options in a world where people prefer to do it their way.
- Workforce Optimization: A single, user-friendly UI. Innovative and award-winning cloud, hosted and on-premises workforce, quality and performance management solutions.
For any Contact Center Solutions requirement contact Datazone Systems Call us on 800 DZONE (39663) and see how we can secure your property today.
Contact Center Software for Small Business UAE
Datazone Systems provide you with all the tools necessary to make each interaction between your customers and your business quick and easy. Between improved response times, reduced abandon rates, lower operating costs, and increased revenues, you will see a rapid return on your investment.
Transform your Customer Engagement
- Improve your customer service: Skills-based routing means callers experience quicker, more efficient service.
- Measure and manage your team: Improve their performance on a daily basis through call activity tracking and reports.
- Keep your customers satisfied: The Callback feature means customers who are unable to hold can leave a message and receive an automated call back – when it’s convenient for them.
- Offers customers a variety of media types: Multimedia Queuing delivers all your communications to your agents in the familiar way calls are delivered and prioritized.
- Motivate your team:Dynamic wall boards encourage healthy competition between agents with performance levels displayed in real-time
CONTACT CENTER SOLUTIONS FOR ALL TYPES OF BUSINESS APPLICATIONS
Sales & Telemarketing
Triple your productivity, increase lead conversion rates, and exceed your inside sales quota.
Customer Service
Transform your customer service to proactively deliver powerful customer connections with our unique blended inbound and outbound solution.
Enterprise
Benefit from a flexible, end-to-end system for large enterprise contact centers and receive sophisticated, in-depth functionality that’s easy to use.
Fund Collections
Increase debt recovery rates, lower costs, and improve your agent productivity.
Outsourcers
Make huge productivity gains by providing your clients with the ability to scale quickly and deliver real-time visibility into business outcomes.
Small & Medium Business
Enjoy all of the functionality of expensive on-premise contact center solutions with none of the hassle, hardware, and upfront costs.
Why choose Datazone Systems?
Our Contact Center Solutions help businesses meet and exceed the service level expectations of their customers while enjoying employee productivity and controlling operational costs. Regardless of whether you possess a large contact center with multiple sites, or are simply just searching for a more effective means of sharing calls amongst an organization, Datazone Systems has the solutions you need to manage and grow your business.
Our Contact Center Solution Features
- Caller ID Routing for Privileged customers.
- DID (Called Number) wise routing to process, Call Queuing, and Call waiting.
- Skill based ACD (Automatic Call Distribution).
- Call Queuing, Queue waiting message, and Queue Overflow.
- Call Routing to Scheduler, Voice Mail, External Number, and to IVR.
- Number Masking.
- Comprehensive reporting.
- User Configurable IVRS and CRM.
- Call Holding, Incoming Call Beep, Call Conference, Call Transfer, Call Barge-In and much more.