A reliable phone system is integral to any business' operations no matter what your size. Having the right system in place ensures you can effectively manage your calls and communication flow at all hours of the day and night. Whether it's diverting to voicemail, voice to email, setting up conference calls, call accounting, call recording, virtual receptionist, music on hold, mobility or having simple call forwarding features, Datazone Systems can customise a solution to meet all your business needs today, and as you grow into the future.
When you choose Datazone Systems as your Telecommunication partner, you're taking control of your future and empowering your organization with expert team of telecom services, Contact Center Solutions, Call Center Solutions, Wireless Telephone Systems, Unified Communications, VoIP Security and more.
Datazone Systems has been providing professional Call Center Solutions for businesses in and around Dubai, Sharjah, Abu Dhabi, Ras al-Khaimah, Ajman, Fujairah, Umm al-Quwain since 2005. We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses. Time and experience has helped us develop best practices and work flow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.
We enable Businesses to improve their customer experience, by Systemise and Standardise their Call processes and turn each customer interaction into a positive business outcome. We are all about flexibility, simplifying & personalizing customer service for better customer experiences. People interact with businesses every day across multiple channels like email, phone, chat, and social media. Datazone Systems brings all this together in one beautifully simple solution, enabling you to create more meaningful, personal and productive relationships with customers.
The call center is often where a customer has their first human contact with your business. If you want to retain that customer and maximize their lifetime value, your call center agents need to make a good impression. There are a number of different software tools that the best call centers use to increase productivity, process service tickets, manage customer accounts, and support telecommunications infrastructure, all of which contribute to improved and successful call center operations.
We offer a wide range of contact center services and technology solutions within UAE
We are experts in call center industry, specialized in Middle East markets for 13+ years. We offer the complete portfolio of call center solutions from call center IT systems & hardware to services such as voice recordings, consultancy, outsource or building your Call Center from scratch.
Transform your Customer Engagement
Multichannel contact centers give customers the flexibility to choose the method of contact that makes the most sense for theme at any.
Also know as an IP PBX, Unified Communications system or bussiness phone system, a PBX acts as the central switching system for phone calls within a business.
A hosted contact center offers all the utilities associated with running a customer service outfit with a pay-as-you-go plan.
An inbound call center specializes in answering all sorts of incoming business or support calls. The nature of the call handled in inbound calls are sales inquiries, client support services etc. Our Inbound CallCenter Suit automatic control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. It helps in Agent performance like first call resolution (FCR), average handle time (AHT) and time in queue.
Our Outbound Call Center Solution is a flexible tool that allows contact centers to manage optimal outbound campaigns. Algorithms allow for maximum customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound call center solution is effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents.
The focal point of a blended call center is to blend automatic call distributions. Dealing with blended automatic call distribution call centers, also have agents to answer phone calls, while predictive dialing will connect agents only to specific telephone numbers that will answer a concurrent call in the telephony system. Blended call center solutions will drastically decrease the amount of time any agent goes idle from not receiving inbound calls or even being idle through outbound calling. Blended call centers, get things done in an orderly, but continuous manner making it a more productive option for business because there is always an agent working.
Despite the fact that, inbound software for inbound call centers call will differ from the software that an outbound call center uses to manage the calls. The blended call center will have to use software that will enable them to provide both services and handle incoming and outgoing calls in a simultaneous manner for the business which contracts their services. Blended services are a sure solution for businesses who need both inbound and outbound call center solutions.
Virtual call centers are another fast-growing solution that many businesses are taking notice of and considering when looking call centers. A virtual call center will use software such as, different types of Search CRM software to form a call center, in which agents can be located anywhere geographically. This is an advantage in call center solutions for many businesses because they are able to have people who can work on all different time zones. Also, this takes away from any additional need to purchase an entity to gather people in one place to do this type of work and will cut costs across the board in various ways.
Call Center Wallboard module enables well-arranged real-time information being displayed on LCD screen/web browser. Wallboard module consists of a set of statistic widgets; every team can create and design their wallboard panel by simply dragging individual widgets on the panel.